If for any reason you are not satisfied with your purchase, you may return it within 30 days for a full refund. The item must be in resalable condition and the refund does not include the cost of shipping. Returning an order to SilverBasket is simple. There is no return form or authorization required. Just enclose something that tells us who you are (such as name, address, copy of order form, or order number). Please note: We do not accept returns after 30 days from the date of purchase. There will be no refunds for merchandise returned after 30 days. If items are sent back after 30 days, the merchandise will not be returned unless the sender agrees to pay the return shipping expense. For shipping by United Parcel Service send the item to: The Taylor Company - SilverBasket Return Dept.,17389 Co. Rd. 48, Robertsdale, Al. 36567 Our telephone number is (251) 947-4535, fax (251) 947-4536. For shipping by U.S. Postal Service send the item to: The Taylor company - SilverBasket Returns Department, P.O. Box 2439, Robertsdale, Al. 36567 Items shipped via U.S. Postal should be insured. Please include a note or copy of your order telling us who you are and the order number in the box. A credit for your purchase price will be issued as soon as we receive the item.